Roo Home Care dba Paid.care Privacy Policy
Effective Date: March 11th, 2025
At Roo Home Care dba Paid.care ("Paid.care," "we," "us," or "our"), we understand the importance of protecting your personal information. This Privacy Policy describes how we collect, use, and protect the information you provide to us when you use our services, including our website, mobile applications, and related services (collectively, the "Services").
Information We Collect
We collect information to provide and improve our Services. The types of information we collect include:
Information You Provide Directly:
Personal Information: This includes information you provide when you register for an account, apply for caregiving services, or contact us, such as your name, address, email address, phone number, and date of birth.
Care Recipient Information: Information about the person receiving care, including their name, medical conditions, care needs, and emergency contact information.
Financial Information: Information necessary for processing payments, such as payment card details or bank account information.
Caregiving Information: Information related to your caregiving experience, including your availability, skills, and preferences.
Communications: Records of your communications with us, including emails, phone calls, and chat logs.
Information We Collect Automatically:
Usage Information: We collect information about how you use our Services, such as the pages you visit, the features you use, and the time and date of your visits.
Device Information: We collect information about the device you use to access our Services, such as your IP address, browser type, operating system, and device identifiers.
Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activity and preferences. You can control cookies through your browser settings.
How We Use Your Information
We use your information for the following purposes:
Providing and Maintaining Our Services: To provide caregiving services, process payments, manage your account, and respond to your inquiries.
Improving Our Services: To analyze usage patterns, troubleshoot technical issues, and improve the functionality and user experience of our Services.
Communicating with You: To send you important updates, notifications, and promotional materials related to our Services.
Ensuring Safety and Security: To protect the safety and security of our users and Services, and to prevent fraud and abuse.
Complying with Legal Obligations: To comply with applicable laws and regulations.
Information Sharing
We may share your information with:
Caregivers: We share necessary information with caregivers to facilitate the provision of care services.
Service Providers: We may share information with third-party service providers who assist us with payment processing, data analysis, and other business operations. These service providers are contractually obligated to protect your information.
Legal Requirements: We may disclose information when required by law, such as in response to a subpoena or court order.
Protection of Rights: We may disclose information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Note we will never share your personal information with third parties!
Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:
Using secure servers and encryption technologies.
Implementing access controls and authentication procedures.
Regularly monitoring our systems for security vulnerabilities.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
Your Rights
You have the following rights regarding your personal information:
Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct any inaccuracies in your personal information.
Deletion: You can request that we delete your personal information, subject to certain exceptions.
Objection: You can object to the processing of your personal information in certain circumstances.
Restriction: You can request that we restrict the processing of your personal information in certain circumstances.
To exercise these rights, please contact us at 812-247-6017.
Children's Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it.
Text/ SMS Marketing
If you choose to opt-in to SMS communications from Roo Home Care LLC, you will receive text messages at the mobile number you provide. These messages might be automated and might include promotional offers, coupons, and/or information related to Roo Home Care LLC or our affiliated restaurants, as well as information related to your orders and account.
Consent to Receive Automated Messages
You understand that consent to receive automated messages is not a condition of purchase or use of Roo Home Care LLC services. Messages may include but are not limited to, order confirmations, updates, and special offers.
Frequency of Messages
Message frequency may vary based on your orders, account activity, and ongoing promotions. You will receive messages relevant to your transactions and occasional promotional updates.
Opt-Out and Support Options
You may opt out of receiving text messages at any time by texting "STOP". Upon receipt of your opt-out request, you will be unsubscribed and will no longer receive text messages from us. A confirmation message will be sent to confirm your that you have unsubscribed. Should you wish to re-subscribe, you may text "START" to receive SMS messages again. For assistance with the messaging service, text "HELP" or contact info@paid.care
Wireless Carrier Rates and Services
Wireless carrier message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website or through other communication channels. Your continued use of our Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.
Confidentiality
We will maintain the confidentiality of your mobile number. Your mobile number will not be shared with third parties for their own marketing purposes. However, for operational purposes, your name and mobile number may be shared with our service providers who assist in the delivery of our SMS communications. These providers use your personal information solely to carry out the services they provide to Roo Home Care LLC.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Contact Information: info@paid.care, 812-247-6017, or 642 N Madison St, Bloomington, IN 47404